TFX

2013 - 2014 & 2008 - 2011

TFX is a system and network integrator, specialising in the education sector. I held the role of Senior Mobile Technician, which would regularly have me servicing up to 30 schools a fortnight across the metro area, with occasional regional travel.

I was in contact with the owner of the business for a social visit a few years after I left, and he requested that I return to my role as Senior Mobile Technician to help him out.

Key duties:

• Ensure smooth deployment and configuration of hardware and software
• Supply, configure and install new network hardware
• Work with the Department of Education for the configuration and installation of new servers
• Rebuilt a school network in 5 working days working on my own, after the school suffered a major theft of core infrastructure equipment
• Configure and monitor backups
• Leading technician on the one to one laptop program and hardware rollout at Warwick Senior High School
• Deployment of Apple MDM solutions at Warwick Senior High School
• Creation and distribution of training material / how to documentation for school staff
• Responsible for own time management and correct lodgement of work dockets for billing

Mrs Mac's Foods

2012

At Mrs Mac's, I was the network administrator on a fill in contract for just under 12 months.

Key notes:

• Maintenance and installation of new workstations and software packages
• Troubleshooting of network connectivity to Ovens, Meat Vats, Refrigeration units etc.
• Support and maintenance of remote sites, including a cold storage facility in Kewdale, offices in Brisbane, Hobart, Sydney, Melbourne and Christchurch
• Setup and deployment of new mobile devices (Motorola MC75, Apple iPad and iPhones, laptops)
• Testing and analysis of new hardware and data logging

City of Stirling

2011 - 2012

At COS, I held the role of Helpdesk Operator. I had stepped away from TFX for personal reasons at this time, and found a role based in one location was more suitable to my needs.

Key notes:

• On site and external support via inbound/outbound calls and emails, and site visits
• Setup new mobile phones / iPads and iPhones
• Liaise with Network Administrators / Telstra / AMCOM for fault resolution
• Visit external companies for on site support and deployment of new equipment
• Creation of Technical documentation and how to guides
• Troubleshoot VoIP systems

EFTel Internet

2004 - 2008

At EFTel, I started as a Helpdesk operator and within 12 months was promoted to the role of Team Leader. During this time, I also assisted the marketing team with research and product testing for devices that were not available in the Australian market at the time. I wrote several articles and EDM blasts, from technical security advise and guides for clients / parents to product reviews and discussion articles which were distributed as part of a monthly newsletter to over 100,000 clients

Key notes:

• Team management of up to 30 staff Roster creation Recruitment and interviewing Customer dispute resolution Report creation for target analysis KPI management Documentation, procedural creation
• and implementation
• Liaising with CEO, GM. 2IC, Marketing and NOC team for product development
• Cash handling and customer liaising via front desk relief
• Technical support and fault diagnosing
• Liaising with Telstra and Optus for fault resolution